SHIPPING INFORMATION
We strive to ensure that your order is processed and shipped as efficiently as possible. Below you will find detailed information about our shipping policies, including destinations, tracking, and additional charges.
SHIPPING COST & DELIVERY TIMES
Standard shipping
- Cost: Calculated at checkout, based on the destination
of your purchase.
- Free shipping on all orders within Europe above € 100.
- Delivery Time: 1-5 days, depending on the destination.
International shipping
- Cost: Calculated at checkout, based on the destination
of your purchase.
- Delivery Time: 3-10 business days, depending on the
destination.
- Worldwide shipping available.
Please note: During sales events and new collection
launches, processing times may be longer due to
increased volume.
ORDER PROCESSING
We aim to dispatch orders within 1-2 business days.
However, please note that during sales events and new
collection launches, processing times may be longer due
to increased volume.
SHIPPING CONFIRMATION
We aim to dispatch orders within 1-2 business days.
However, please note that during sales events and new
collection launches, processing times may be longer due
to increased volume.
CUSTOMS & IMPORT DUTIES
If your order is shipped to countries outside Europe, it
may be subject to taxes, customs duties, and fees
imposed by the destination country (Import Fees). These
charges are typically applied once the parcel reaches its
destination country and must be paid by the recipient.
We do not have control over these charges and cannot
predict their amount, as customs policies and import
duties vary widely from country to country. Delays due to
customs clearance processes are possible and may affect
delivery times. We cannot predict the potential for delays,
so we recommend contacting your local customs office
for more information.
TRACKING AND ORDER MODIFICATION
Once your order has been placed, it is processed
immediately to ensure timely delivery. Therefore,
modifications are no longer possible. If you wish to add
more items, please place a new order. After your order
has been shipped, you will receive an email with a
tracking number and a link to the courier’s website. You
can use this information to track your order’s delivery
status. For cancellations, you can return your order once it
arrives. To initiate the return process, please visit
mayamoish.returnless.com.
FREE RETURNS FOR LOST, DAMAGED OR WRONG PACKAGES
We are sorry for the inconvenience. You can return the
item to us free of charge by registering the return online
at
RETURNS
For information on returns and exchanges, please visit our Returns page.
CONTACT US
If you have any questions or concerns about our shipping policies, feel free to contact our customer service team via email at support@mayamoish.com or through live chat during business hours. We are available Monday through Friday, from 9 AM to 6 PM CET. You can also take a look at our shipping faqs for more information.
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