here to help
Frequently asked questions
Select a category to find more information thatmay be useful to you
Once your order has been placed, it is processed immediately to ensure timely delivery. Therefore, modifications are no longer possible. If you wish to add more items, please place a new order. For cancellations, you can return your order once it arrives. To initiate the return process, please visit mayamoish.returnless.com.
After your order has been shipped, you will receive an email with a tracking number and a link to the courier’s website. You can use this information to track your order’s delivery status.
We apologize for the inconvenience. You can return the item to us free of charge by registering the return online at mayamoish.returnless.com. Please include a clear photo of the damage. If you would like a replacement, add a note indicating your preference. If you need assistance, feel free to email us at
If you did not receive an order confirmation email, please check your spam or junk mail folder first. If it’s not there, ensure that you provided the correct email address when placing your order. If you can’t find the confirmation, please contact our customer service team at
No, It is not necessary to have a customer account to place an order. You can check out as a guest. However, creating an account allows you to track your orders, save shipping addresses, and access exclusive offers and promotions.
A pre-order allows you to purchase an item before it is officially released or restocked. When you place a pre-order, you reserve the item, and it will be shipped to you as soon as it becomes available. Estimated shipping dates for preordered items will be provided on the product page and in your order confirmation email.
Shipping costs depend on your location and the shipping method you choose. Standard shipping is free for orders over a certain amount. For specific rates, please refer to our Shipping Information page.
Yes, we offer international shipping to many countries. Shipping rates and delivery times vary depending on the destination. Please check our Shipping Information page for more details.
If your order is shipped to countries outside Europe, it may be subject to taxes, customs duties, and fees imposed by the destination country (Import Fees). These charges are typically applied once the parcel reaches its destination country and must be paid by the recipient. We do not have control over these charges and cannot predict their amount, as customs policies and import duties vary widely from country to country. We recommend contacting your local customs office for current charges before placing your order to avoid unexpected costs.
As of March 2016, there are no import fees for packages from the EU to the USA with a value below $800. Previously, this threshold was $200, so this is a significant increase.
The United Kingdom (UK) left the European Union (EU) on January 31, 2020. We continue to ship to the UK, but as of January 2021, a customs declaration is required for all shipments. Any import duties and VAT will be calculated based on this declaration, which may lead to additional costs for you. For more details, please visit the UK Shipping Information.
Once you receive your order confirmation, we will start processing your purchase. When your order is ready for delivery, we will send you an email with a Track & Trace code. You can expect to receive your order within a few days.
Please note: During sale periods, delivery times may be longer.
After your order has been shipped, you will receive an email with a tracking number and a link to the courier’s website. You can use this information to track your order’s delivery status.
If you have chosen home delivery and were absent at the time of delivery, the carrier will typically attempt to deliver it again or leave a notice with instructions on how to arrange a redelivery or pick it up from a local facility. If the package is returned to us due to an incorrect address or failure to pick it up, we will contact you to arrange for reshipment. Additional shipping charges may apply.
If your order status shows that it has been delivered but you haven’t received it, please: 1. Check your surroundings: Look for a delivery attempt notice or check with your neighbors to see if the package was left with them. 2. Contact the carrier: Reach out to the carrier with your tracking number for more information on the delivery. 3. Contact our customer service: If you still cannot locate your package, please contact our customer service team at
- Returns are accepted within 14 days from the delivery date.
- Include the packing slip inside the package when returning items.
- Return shipping costs are not covered by us. You can find the return costs for your country by filling out the form at mayamoish.returnless.com.
- Items must be returned unworn, undamaged, and with all original product packaging/labels attached. We reserve the right to refuse returns of damaged or used items and will return them to you.
- Please note, you are responsible for the safe return of your items. Use the original packaging if available. If not, ensure your chosen packaging is secure and properly sealed.
- Sale items and final sale products may not be eligible for return.
Please check our Returns Information page for more details.
You can return your order by registering the return online at mayamoish.returnless.com.
Return shipping costs are the responsibility of the customer, unless the item is damaged or you received the wrong item.
In such cases, we will cover the return shipping costs. You can return the item to us free of charge by registering the return online at mayamoish.returnless.com. Please include a clear photo of the damage. If you would like a replacement, add a note indicating your preference. If you need assistance, feel free to email us at support@mayamoish.com.
Once we receive your returned item, it approximately takes 5-7 business days to process. You will receive an email notification once your return has been processed. Refunds will be issued to the original payment method and can take up to 10 business days.
Should you not receive your refund after 14 business days from approval, please contact us at
Currently, we do not offer direct exchanges. If you wish to change the size or color, you will need to return the item following our return process online at mayamoish.returnless.com and place a new order for the desired size or color. Once we receive your returned item, we will issue a refund to your original payment method.
We apologize for the inconvenience. You can return the item to us free of charge by registering the return online at mayamoish.returnless.com. Please include a clear photo of the damage. If you would like a replacement, add a note indicating preference. If you need assistance, feel free to email us at support@mayamoish.com.
We provide reusable mailing bags with a double closure to make returns easy and secure. Use the original packaging box as well to ensure your items are well-protected. If the original packaging is unavailable, ensure your chosen packaging is sturdy and properly sealed. Please note, you are responsible for the safe return of your items.
If your return package is lost in transit, please contact the courier service you used to ship the package and file a claim. Unfortunately, we cannot process returns or issue refunds for lost packages.
No. We do not accept returns after 14 days of receiving your order.
We accept various payment methods, including:
- Credit/Debit Cards (Visa, Maestro, MasterCard)
- iDEAL (ABN AMRO, ING, Rabobank, ASN Bank, bunq, Handelsbanken, Knab, Regiobank, Revolut, SNS Bank, Triodos en Van Lanschot)
- Paypal
- Bancontact
- SOFORT Banking
- Klarna (for installment payments)
Yes, your payments are secure. We use the latest Secure Socket Layer (SSL) technology, which encrypts and protects the data you send to us digitally. In secure mode, HTTPS is used instead of HTTP. To verify SSL is enabled, look for the padlock symbol at the top of your browser. Clicking the padlock symbol will display further information about the SSL digital certificate.
If your payment is not accepted, there are several steps you can take:
- Double-check your card details (number, expiration date, CVV) for any errors.
- Ensure that you have sufficient funds in your account.
- Contact your card issuer to verify if there are any restrictions or holds on your card.
- Try using a different payment method. If you continue to experience issues, please contact our customer support team for further assistance
Our prices are all-inclusive. However, international orders shipped to countries outside Europe, may be subject to taxes, customs duties, and fees imposed by the destination country (Import Fees). These additional charges are the responsibility of the customer. We recommend contacting your local customs office for current charges before placing your order to avoid unexpected costs.
No, It is not necessary to have a customer account to place an order. You can check out as a guest. However, creating an account allows you to track your orders, save shipping addresses, and access exclusive offers and promotions.
If you forgot your password, click on the “Forgot Password?” link on the login page. Enter your registered email address, and we will send you a link to reset your password.
Yes, we treat all your information as private and confidential. We will never share, rent, or sell your personal information without your consent. For more details, please read our terms and conditions.
To register on our site, we need your name, mailing address, and email address. With your consent, we may use these details to inform you of new products and services via email. You can unsubscribe at any time by clicking the ‘Unsubscribe’ link in our emails or by contacting
For processing credit card orders, we require your billing address, shipping address, phone number, credit card number, and expiration date. This information is used solely to process your order and notify you of its status. We do not store any payment details on our website, ensuring their security.
Navigational information is used internally to improve your shopping experience and site usability and is not shared with outside parties.
Yes, we use cookies to enhance your browsing experience on our website. Cookies help us remember your preferences, improve site functionality, and provide personalized content. For more details on how we use cookies, please review our Cookie Policy.
If you no longer wish to receive email updates from us, you can unsubscribe at any time. Each newsletter contains an automated unsubscribe link at the bottom. Simply follow the instructions to opt-out. If you encounter any issues, please contact our customer support team at
Please use the following guidelines along with a fabric tape measure to be certain you’re ordering the right size. When taking your measurements, wear little or no clothing.
- Waist - Measure around your natural waistline, keeping the tape comfortably loose.
- Hips - Stand with your heels together and measure around the fullest part of your hips.
- Chest - Wrap the tape around the fullest part of your chest or bust, including your shoulder blades, then drop your arms to your sides to measure.
- Neck - Measure around the middle of neck (at the Adam’s apple). Allow room for your index finger to fit between the tape and your neck for a comfortable fit.
- Inseam - With the appropriate shoes on, measure from your crotch to your desired pant length.
Along with the Size Guide, our product descriptions often include notes on fit and fabric. For personalized advice, feel free to contact our customer service team via email at support@mayamoish.com or through live chat during business hours.
While our garments are designed to be true to size, every body is unique. You can consult our size chart on each product page for general garment measurements. Additionally, our customer service team is available to provide more specific guidance to ensure you find the perfect fit. We’re committed to creating styles that flatter a wide range of body types and continuously refine our sizing based on valuable feedback from our customers like you. We recommend checking the Size Chart or contact our customer service team via email at support@mayamoish.com or through live chat during business hours.
Our customer service team is available to assist you with any sizing questions. You can reach us via email at support@mayamoish.com or through live chat during business hours.
Check the size chart on the product page for specific length measurements. For dresses, we provide measurements from the highest point of the shoulder to the hem. Compare these measurements with your own to ensure the right fit. Our customer service team is available to assist you with any sizing questions. You can reach us via email at support@mayamoish.com or through live chat during business hours.
If you’re between sizes, we suggest ordering the next size up for a more comfortable fit. You can always return the item and order a different size if it doesn’t fit as expected.
We strive to display colors as accurately as possible. However, the actual colors you see may vary slightly due to your monitor’s display settings.
Due to the handcrafted nature of our scarves, there may be slight variations in size, with differences of up to 5 centimeters in length and width.
If the scarf you received doesn't match your expectations, you can easily return it by visiting mayamoish.returnless.com. Register your return online and place a new order for the desired scarf.
Please be aware that exchanges are not available through other channels. Thank you for your understanding.
For additional product details, you can contact our customer service team via email at
To maintain the quality and longevity of your garments, always follow the care instructions provided on the label. With proper care, your garment will continue to radiate beauty and elegance. To learn more about different fabrics and their care instructions, please refer to our product care guide.
Wash clothes only when necessary, use cold water, air dry when possible and use eco-friendly detergents. Repair rather than discard damaged items to extend their life.
Look for detergents that are biodegradable, phosphate-free, and contain plant-based ingredients. Also, make sure to use detergents that are suitable for the specific fabric you want to wash. For delicate fabrics, consider detergents specifically formulated for delicates.
Wash clothes only when they are visibly dirty or have an odor. Over-washing can wear out fabrics faster and consumes more water and energy. Spot clean when possible to extend the time between washes.
Learn basic sewing skills to fix minor tears, replace buttons, and mend hems. For more complicated repairs, consider taking your items to a tailor or seamstress. This can significantly extend the life of your garments.
Use breathable garment bags made from natural materials like cotton to store your clothes. Avoid plastic covers that can trap moisture and lead to mildew. Use cedar blocks or lavender sachets instead of chemical mothballs to protect your clothes from pests.
You can contact our customer service team via email at
When reaching out to customer service, please provide your full name, order number (if applicable), and a detailed description of your query or issue. This helps us assist you more efficiently.
We strive to respond to all customer inquiries within 24 hours. During peak times, such as holidays or sales events, response times may be slightly longer.
Our customer service team primarily supports inquiries in English. If you require assistance in another language, please let us know, and we will do our best to accommodate your request.
Is your question not listed?
Contact our customer support team, we are happy to assist you.
Maya Moish Members Club
Sign up to join the Maya Moish Members Club for exclusive content, events, promotions and more.
